Terms & Conditions
Please read the Terms & Conditions below before using the ElsiandArchie.com website. By using this website it is assumed and will be deemed that the Terms & Conditions have been read and understood in complete entirety, therefore bounded by them.
All payments are processed in AUD.
10% GST is included in the price for all Australian customers.
All payments are secure via certified merchant Square. https://squareup.com/au/about
All personal information gathered upon orders is securely stored. This information cannot and will not be distributed under any circumstance.
Colours depicted on Elsi and Archie online / social medias / prints may differ depending on varying computer screens/ resolutions. They can also slightly differ due to photo re-touching.
Cancellations on items are totally VOID once an order is placed. This works like a refund - unless the item received is faulty, a refund will not be processed.
Refunds will only be processed if a garment is faulty beyond repair or there is no significant replacement.
If an item is purchased on 'back order' or 'pre order' the date will be displayed on the products page. Elsi and Archie does have the right to update this date due to manufacture delays. Customers will be notified if a delay or change in order has occurred.
Any customs / VAT fees are responsibility of the customer. Elsi and Archie is in no way liable for these duties.
Delays/ losses via shipping methods are not Elsi and Archie’s responsibility. Once the parcel has been scanned in with Australia Post, Elsi and Archie is not liable if the parcel does not reach the customer. The customer will have to lodge an enquiry with Australia Post providing their tracking number.
Sale items will not be accepted for exchange or refund. All sales are final.
Elsi and Archie reserves the right to make changes to our website, policies, terms and conditions at any time.
Elsi and Archie reserves the right to retract any promotion / competition at any time.
It is assumed all sales via website, social media and other avenues are made to persons over the age of 18. If you are under the age of 18, you need to have the involvement of parent and/or guardian.